FAQs

1. What safety precautions are you taking for the order to be delivered in a safe way?

ANSWER

We have implemented additional health and safety measures in our warehouse to ensure a safe working and shopping experience for all our teams
- Health checks: our teams will complete health checks daily before their shifts
- Social Distancing: we are adhering to social distancing guidelines and wearing face masks
- Regular Sanitization: our warehouse is being sanitized and surfaces are disinfected after use with alcohol-based supplies.
- Safe Delivery: our Delivery staff partners follow stringent health protocols and we are encouraging contact less delivery through prepaid orders only.

2. How can I get in touch with the customer care?

ANSWER

You can email us on teamsravanirao@gmail.com or you can give us a call on +91 8374122170

3. Do you have an in-store pickup facility?

ANSWER

We do not have an in-store pickup option at the moment. We shall ship all our orders through our registered delivery partner.

4. What payment methods do you accept?

ANSWER

We accept all credit and debit cards (International as well). We also accept net banking.

5. Can I change the shipping address of the order?

ANSWER

Once the order has been placed, the shipping address cannot be changed.

6. Can I exchange/ Return my products?

ANSWER

We have a strict NO exchange/return policy. Unless for a special case which is under the discretion of teamsravanirao.

7. Where can I find the garment requirements?

ANSWER

You can find the garment measurements in our size guide. The size guide has been placed on every product page.

8. Who will deliver my order?

ANSWER

We use registered courier partners for delivery of our products.

9. Which countries do you deliver?

ANSWER

Currently we deliver in USA, UK and Australia. Kindly get in touch with our customer care team if you wish to get your order delivered elsewhere.

10. Do I have to pay customs and import charges for my order?

ANSWER

For any international orders, the customs and import charges shall be paid by the customer. Teamsravanirao is not responsible for these charges.

11. Do you offer a credit note?

ANSWER

No, we do not offer any credit note or store credits.

12. Can I place an order for an item that is out of stock?

ANSWER

Kindly connect with our customer care for the same.

13. What are your shipping charges?

ANSWER

We have free shipping for all products across India.

14. What if I’ve received a damaged item?

ANSWER

If you’ve received a damaged product, kindly take pictures of the same and email/contact the customer care within 24 hours of delivery.